Frequently Asked Questions
Everything you need to know about your Ruti experience.
Where does Ruti ship and how long does it take?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return and exchange policy?
We want you to love your purchase. If you are not completely satisfied, you can return or exchange unworn items with original tags within 30 days of delivery.
How do I know which size will fit me best?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or you can contact our stylists for personalized advice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
How should I care for my Ruti garments?
To preserve the quality of our premium fabrics, we recommend following the specific care instructions on the inner label. Most of our pieces benefit from cold washing and air drying.
Can I track my order once it has shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress.